Terms & Conditions | Cottages
In the following text, Plas Dinas Lodge and West Wing Cottage are collectively referred to as "The Cottages".
Booking and Payment:
A booking is not confirmed until a deposit of £100 has been received.
The remaining balance will be due eight weeks before the check-in date. This will be automatically taken from the card supplied at the time of booking unless you advise an alternate means of payment no later than 7 days before the final balance is due.
If a booking is made within eight weeks of arrival, the full balance will be due on booking. We reserve the right to charge a penalty clause of 5% of the remaining balance for any monies over due.
Your reservation is made with Plas Dinas Country House and represents a legally binding contract. Once a payment has been made, it is non-refundable.
Damage & Loss:
We reserve the right to charge any loss or damage of property during your stay to the credit card supplied as a security guarantee. This includes the replacement, cleaning or repair of any item(s) belonging to The Cottages, or the fabric of The Cottages them self, damaged either wilfully or because reasonable precautions have not been taken. In this event a reasonable amount will be taken from your credit card without prior consent. This will be charged no more than 48 hours after your check out, allowing time to thoroughly check The Cottages and obtain a report both from the house-keepers and our laundry company.
Children of all ages are welcome at Plas Dinas Lodge but please note we do not accept children (under 18's) at West Wing Cottage. We would kindly ask that parents ensure their children act appropriately when enoying our grounds, bearing in mind the other guests, roads, ponds, farm animals and other potential hazards locally.
We are sorry dogs and other pets are not allowed at The Cottages. Service dogs are accepted by prior arrangement.
Plas Dinas Lodge:
Sleeps maximum of 4 people plus one baby.
1 x super king bedroom, 1 x twin (or super king) bedroom & 1 x cot.
West Wing Cottage:
Sleeps maximum of 4 adults
1 x double bedroom & 1 x twin (or king) bedroom
The above numbers are not to be exceeded. Please note, the twin beds in both cottages can be joined together. Please let us know if you prefer this arrangement. Unless you tell us otherwise, twin beds will be made up. A charge will be made if you request these to be changed once you arrive.
We operate a strict no-smoking policy throughout The Cottages. Smoking is permitted outside where ashtrays are provided. If ashtrays are not used, an extra charge may be levied for the cleaning up of cigarette butts. It is against the law to smoke in a public building. Out of fairness to the next guests and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in the house. It is usual for us to charge the guest an extra week’s accommodation if we feel we cannot re-let The Cottages if they smell of smoke after their departure and requires airing and upholstery cleaning.
You are forbidden to light your own fireworks within our grounds. We can however offer you the details of a professional fireworks company who will produce a display for you, ensuring all laws are followed and the relevant authorities contacted.
Check In/Out Times:
Check in is after 16:00, check out is by 10:00, unless by prior arrangement. If you are likely to arrive later than 22:00 please let us know before hand. If you have not left The Cottage by 10:00 on the day of departure, we regret we will have to charge a £25 late departure fee for each hour or part there of that you leave late. We need the full six hours to thoroughly clean and ensure it is ready for the next set of guests.
Wireless Internet Access:
Wireless internet access is provided throughout The Cottages free of charge and is subject to our Wireless Internet T&C's
The exterior of the Lodge and Plas Dinas Country House are equipped with 24 hour recording CCTV for the safety & security of our guests & premises.
Chewing gum is not allowed in any part of the building or grounds.
Please be aware that our main grounds contain two ponds & some areas unsuitable for walking on. Please take care & supervise children at all times.
Bedding, towels & table linen are provided for your stay. Washing & ironing facilities are provided at Plas Dinas Lodge should you need them. Facilities are available on request for West Wing Cottage.
A vacuum cleaner & cleaning materials are supplied should you need them. We would ask you to leave the cottage in the manner in which you found it. A charge will be made for any excessive cleaning that is required at the end of your stay.
An initial supply of certain consumable items such as toilet rolls, dishwasher tablets etc are provided. After these are used, it is your responsibility to purchase more.
Emergency contact details will be supplied to you. Please contact us immediately to advise of any breakages, problems or emergencies.